By using the highest quality materials and our experienced craftsmanship, we aim to create sustainable and long-lasting jewelry that you can enjoy for a very long time. However, handmade pieces also need a little extra love - you can find out what you can do to preserve the beauty of your pieces in our Care Guide.
But what if your bracelet has broken after all, the clasp on your necklace is damaged or a knot comes undone?
Don't worry, we'll be happy to help you with our repair service!
For customers from the EU:
We even offer FREE REPAIRS for up to 6 months from the date of purchase.
After 6 months and for all customers outside the EU, we charge a small fee for materials, work and shipping (usually between 10-20€).
Please follow these steps to submit a repair request:
1. write an email to info@telawave.de, preferably with your order number, or the name with which the order was placed. If possible, please attach a photo and briefly describe what needs to be repaired.
2. if the order was placed more than 6 months ago, or if you live outside the EU, we will send you a cost estimate.
3. send us the jewelry safely packed (we also recommend sending it with tracking) to:
tela wave
Balanstrasse 33
81669 Munich
Germany
4. we need approx. 7 days for repairs. As soon as we send the repaired jewelry back to you, you will receive a notification with the tracking number